1. Introduction
MIRA IVF Centre ("we", "our", "us") operates the website miraivf.com and associated WhatsApp communication channels. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our WhatsApp chatbot.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
Personal Information
- Name, phone number, email address
- Age, gender, medical history (shared voluntarily)
- Appointment and booking details
- Medical reports and images (shared via WhatsApp or inquiry forms)
Automatically Collected Information
- Device type, browser, operating system
- IP address and approximate location
- Pages visited and time spent on our website
- Referring website or source
3. How We Use Your Information
- To schedule and manage appointments and consultations
- To provide fertility guidance and respond to your queries
- To review medical reports shared by you for preliminary guidance
- To send appointment reminders and follow-up communications
- To improve our website, services, and patient experience
- To comply with legal and regulatory obligations
4. WhatsApp Communications
When you interact with our WhatsApp chatbot or communicate with us via WhatsApp, your messages and any shared media (images, documents) are processed to provide you with fertility-related guidance and support. Your WhatsApp conversations are stored securely and are accessible only to authorized MIRA IVF staff.
We use the Meta WhatsApp Business API to send and receive messages. Meta's own privacy policy governs how WhatsApp handles your data at the platform level.
5. Data Sharing
We may share your information with:
- Our doctors and medical staff for consultation and treatment purposes
- Cloud service providers (hosting, storage) under strict confidentiality agreements
- Analytics providers to improve our services (in anonymized form)
- Legal authorities when required by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We implement industry-standard security measures including SSL encryption, secure database storage, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. Medical records may be retained for longer periods as required by applicable medical regulations.
8. Your Rights
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of non-essential communications
- Withdraw consent for data processing
To exercise any of these rights, contact us at miraivf92@gmail.com or call +91 93210 37760.
9. Cookies
Our website uses essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. You may disable cookies in your browser settings, though some features may not function properly.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.
12. Contact Us
MIRA IVF Centre
MIRA Bhayandar Institute for Reproductive Assistance
Bhayandar, Mumbai
Email: miraivf92@gmail.com
Phone: +91 93210 37760
